سياسة الاستبدال والاسترجاع

Replacement and return Thank you for choosing Safe Store. We strive to make the return and replacement process as simple and smooth as possible. The customer has the option to either refund the value of their purchases or exchange them for another product according to the customer's choice. Terms of replacement and return: The product must not be used and should be returned in its original packaging and condition, with the invoice attached. The customer must verify sizes and details before completing the order; otherwise, they will be responsible for any costs resulting from the replacement or return. The customer has the right to replace within 3 days of receiving the order and the right to return within 1 day of receiving the order. After the shipment reaches us, we will inspect and review the order to ensure the contents are intact, and then proceed with the replacement or return. If the products received are not in good condition, the shipment will be returned directly to the same previous address, and the replacement or return will be refused. After verifying the safety of the products received, the preparation team will send the new product. If the same returned item is not available in stock, the customer can choose either to receive a similar or better product as a replacement, wait for the new stock to arrive, or just get a refund for the product. If the customer wishes to cancel the purchase order, they can do so only if the order is under review. The replacement and return policy applies to all products on our site. Contact us via WhatsApp at the customer care number: 0566687150. T-shirts with printed names or numbers are not returnable or exchangeable. Customized boards and sculptures made according to the customer's request are not returnable or exchangeable. Printed T-shirts and any product designed upon request. The cost of shipping for replacement and return will be borne by the customer, including the cost of sending products to the site and shipping or handing over to the delivery agent, whether the order is for replacement or return, unless the error is due to the site management. Shipping cost is 30 for returns and 60 for replacements (30 for outbound and 30 for return). If a wrong product is received from the site management, or there is a defect or fault in the product, the site bears all delivery or shipping costs. In case of requesting a refund, it will be issued minus the payment platform fees; for example, if the amount is 100 SAR, and the payment platforms Tabby, Tamara, Madda, and others take a 10% fee, then 90 will be refunded to the customer.